Refund policy

Access to the server is sold by Tebex (Tebex Limited, England and Wales). Tebex takes the payment and handles refunds as the seller. Tebex's terms apply to every purchase; this page sums up what they mean for you.

The short version

• Purchases are final. Under Tebex's terms digital purchases are not refunded, except where consumer protection law requires it.
• If you live in the European Union, the law gives you 14 days to withdraw from the purchase, counted from the moment you buy. The details are in Tebex's terms.
• A ban for breaking the Rules does not entitle you to a refund.

How to ask for a refund

Contact Tebex support: tebex.io/contact/checkout. Give the e-mail you paid with and the payment number from the Tebex receipt. If the request is approved, the money goes back the same way you paid.

If something went wrong on our side, for example your access never appeared, write to us at [email protected] as well and we will help sort it out.

Payment disputes

Please contact Tebex or us before disputing a payment with your bank: it is faster for everyone. Access bought with a disputed payment is suspended until the dispute is settled.

A typo in your nickname

A mistyped nickname is not a reason for a refund. Write to [email protected] and we will move your access to the correct nickname.